Animal Hospital Policies

Learn more about veterinary hospital policies at Niles Veterinary Clinic Niles

Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, "drop-off" appointments are available. A "drop off" means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually, we will ask you to bring your pet in sometime in the morning so our doctors can examine him/her in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, we will give you a call to set up a discharge appointment to go over the findings of the medical examination/treatment provided and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up-to-date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet while in our lobby. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy
We require full payment when services are rendered. We do not bill. For your convenience, we accept cash, Visa, MasterCard, Discover, and CareCredit.

Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

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